What to do if an angry mom mob comes after you

• Don’t react right away. Give yourself some time to figure out what’s going on.
• Figure out who the leader is.  All angry moms have a leader rallying the troops.  This is usually the first person who was upset by your words or actions.
• Reach out this person.  Calmly.  Respectfully.  Curiously.
• Listen to their concerns.  Again – calmly, respectfully, curiously.
• Acknowledge the upset.  That doesn’t mean admitting you were wrong.  A simple, “I can see you’re really upset.” is effective.
• Ask for time.  Say, “I want to address your concerns.  I need a little time and will get back to you.”
• Get introspective.  Why are they angry?  Could they be right?  Do some research.  Talk to unbiased parties.  Lean on people you trust to tell you the truth.
• If you determine you were wrong, admit it, apologize and work to make it right.
• If you stand by your words or actions, state it and ask to agree to disagree. Or perhaps a compromise can be reached that allows everyone to feel heard.
• Analyze how you could have handled things differently.
• Move on.

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